Why a glossary helps
Cross-border compliance work often fails because teams use the same words for different things. A seller says verified and means the platform accepted an email address. A logistics team says importer and means the party named in a carrier workflow. A lawyer says remediation and means documented corrective action. A shared glossary reduces that confusion.
How to use it
Use the glossary during onboarding, supplier review, product listing checks and post-incident reviews. When a term appears in a file, the reviewer should ask what evidence supports that term in this transaction.
Definitions that need evidence
The most dangerous terms are the ones that sound complete but are not tied to records. Compliant, factory direct, EU ready, verified seller, clean supply chain and customs ready should all point to a file, not a sales mood.
Record checklist
| Term | Plain meaning | Evidence to ask for |
|---|---|---|
| Trader traceability | The marketplace can identify the seller behind an offer | Legal entity, contact point, tax or registration record |
| Landed cost | Total cost after duties, tax, clearance, returns and fulfilment | SKU cost model and route assumptions |
| Notice response | How a seller reacts to illegal product or safety complaints | Notice log, screenshots, action record |
| Remediation | Documented correction of a supplier or product risk | CAPA owner, date, evidence and verification |
- Write the owner of the file and the next review date.
- Mark each fact as verified, supplier-stated, or missing.
- Keep dated screenshots when platform pages, product claims or seller records change.
- Record the business action that follows the review.
Who should own the glossary?
Compliance should maintain it, but sourcing, logistics, finance and customer operations should use the same definitions.
Should it be public or internal?
A public version helps customers and partners understand the site. An internal version can include company-specific owners and forms.
How to keep it current
The file should be updated when the product changes, the supplier changes, the platform requests documents, a shipment is held, a complaint raises a safety or identity issue, or a new rule date arrives. A stale checklist is worse than a short checklist because it gives the team confidence without current evidence.
A practical way to use this page is to print the record categories into the order folder and mark the missing items before the next purchase order. If the file is still thin, the business can limit the first order, ask for a narrower product scope, or delay a marketplace launch until the supporting record catches up with the sales plan.
A practical way to use this page is to print the record categories into the order folder and mark the missing items before the next purchase order. If the file is still thin, the business can limit the first order, ask for a narrower product scope, or delay a marketplace launch until the supporting record catches up with the sales plan.
A practical way to use this page is to print the record categories into the order folder and mark the missing items before the next purchase order. If the file is still thin, the business can limit the first order, ask for a narrower product scope, or delay a marketplace launch until the supporting record catches up with the sales plan.
A practical way to use this page is to print the record categories into the order folder and mark the missing items before the next purchase order. If the file is still thin, the business can limit the first order, ask for a narrower product scope, or delay a marketplace launch until the supporting record catches up with the sales plan.
A practical way to use this page is to print the record categories into the order folder and mark the missing items before the next purchase order. If the file is still thin, the business can limit the first order, ask for a narrower product scope, or delay a marketplace launch until the supporting record catches up with the sales plan.
A practical way to use this page is to print the record categories into the order folder and mark the missing items before the next purchase order. If the file is still thin, the business can limit the first order, ask for a narrower product scope, or delay a marketplace launch until the supporting record catches up with the sales plan.
A practical way to use this page is to print the record categories into the order folder and mark the missing items before the next purchase order. If the file is still thin, the business can limit the first order, ask for a narrower product scope, or delay a marketplace launch until the supporting record catches up with the sales plan.
A practical way to use this page is to print the record categories into the order folder and mark the missing items before the next purchase order. If the file is still thin, the business can limit the first order, ask for a narrower product scope, or delay a marketplace launch until the supporting record catches up with the sales plan.
A practical way to use this page is to print the record categories into the order folder and mark the missing items before the next purchase order. If the file is still thin, the business can limit the first order, ask for a narrower product scope, or delay a marketplace launch until the supporting record catches up with the sales plan.
A practical way to use this page is to print the record categories into the order folder and mark the missing items before the next purchase order. If the file is still thin, the business can limit the first order, ask for a narrower product scope, or delay a marketplace launch until the supporting record catches up with the sales plan.
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